We, at Medibriefcase, (http://medibriefcase.com) value your satisfaction and trust in our online healthcare platform — Medibriefcase. However, we understand that sometimes you may need to request a refund for various reasons. This policy outlines the conditions and procedures for requesting and processing refunds.

1. Eligibility

Only a paid user can claim for refund a service or product from our platform, as long as he/she have not used or consumed it.

2. Timeframe

You can request a refund within 15 days of purchasing a service or product from our platform, as long as you have not used or consumed it.

3. Refund process

To request a refund, please contact our customer support team via email (medibriefcase123@gmail.com) and provide your order number, reason for refund, and any other relevant information. We will review your request and respond within three working days.

4. Refund options

You may be eligible for a full refund, partial refund, or store credit, depending on the circumstances and the website's policies.

5. Exclusions

No refund will be provided for digital products that have been downloaded or accessed, personalized services, or products/services that have been used, partially or fully.

6. Terms and conditions

If your refund request is approved, we will process it within 10 business days and issue the refund to your original payment method. You will receive a confirmation email once the refund is completed. Please note that some banks or credit card companies may take longer to reflect the refund in your account.

If your refund request is denied, we will inform you of the reason and provide you with an alternative solution if possible. For example, you may be eligible for an exchange, credit, or partial refund depending on the circumstances.

We reserve the right to refuse a refund request if we suspect fraud, abuse, or violation of our terms and conditions. We also reserve the right to modify this policy at any time without prior notice.